Access

The MNjcc is a fully accessible facility, with wheelchair access to all floors including the Phil Granovsky Fitness Centre, the Freddie Shore Aquatic Centre and the Al Green Theatre. This is due, in part, to a grant from the Ontario Trillium Foundation. All washroom areas also have designated accessible facilities.

All staff have undergone AODA training in compliance with government of Ontario regulations.

The Miles Nadal Jewish Community Centre will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

• Ensuring that all customers receive the same value and quality
• Making allowances to customers with special needs; enabling them to manage tasks more easily and at their own pace when accessing goods and services as long as this does not present a safety risk to the individual or to others
• Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner
• Taking into account individual needs when providing goods and services
• Communicating in a manner that takes into account the customer’s need.

The Miles Nadal Jewish Community Centre shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.

Feedback may be sent to:

Lillian Radosevic, Director of Guest Services
416-924-6211 x 551
750 Spadina Avenue, Toronto, ON M5S 2J2
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Questions about the administration of the AODA policy can be directed to:

Roslyn Kaman, Chief Financial Officer/ Human Resources
416-924-6211 x 116
750 Spadina Avenue, Toronto, ON M5S 2J2
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Privacy

The MNjcc protects personal information by following responsible information handling practices in keeping with privacy laws. We do not sell, rent or trade our mailing lists. If you do not wish to receive mailings, please contact us at x 175 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If you have issues concerning privacy, please call x 116.

Assistance Program

The MNjcc offers assistance, through our partnership with United Way, for individuals in financial need. In addition to subsidies for general memberships, this program may also extend to camps, youth programs and the Freddie Shore Learn to Swim Program. Application forms are available at both the MNjcc Information and Fitness Desks.

Wendy Moss x 231;
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Refunds

Program Fees are non-refundable and non-transferable. Refunds or credits are available if a program registrant withdraws one week prior to program/class start, with a $25 cancellation fee; some exceptions apply. The MNjcc is not responsible for classes missed due to illness or personalemergencies. The MNjcc cannot retroactively refund the difference between Member and Non-member prices.

Code of Conduct

The MNjcc provides a tolerant environment for all people using and working at our JCC. The Board and management of the MNjcc expect all persons to behave in a manner consistent with this policy while using or working at our JCC. The laws of the Province of Ontario (including the Human Rights Code) apply to how the MNjcc conducts its programsand services and equally apply to how staff and Members behave while using MNjcc facilities. The MNjcc reserves the right to suspend Membership privileges, without refund, of any Member, or to remove from the premises any Member, who:

• Aids or abets in the unauthorized entrance of a Non-member
• Is physically or verbally abusive to any Member or MNjcc staff
• Knowingly disregards any MNjcc rule or regulation
• Deliberately causes damage to any MNjcc property
• Uses profanity while on the premises

Please report a breach of any of these rules immediately to MNjcc staff.